X
As an FDA registered medical device company, Assisi Animal Health is operating as business as usual. As long as we can, we will help you in any way possible until the Covid-19 crisis has passed. For the duration of this crisis, we will continue to make special offers for our products to make them available to those who need them in affordable ways.
 

Returns

Risk-free purchase – 100% money-back guarantee

The experience can vary from one dog to the next. Should you have any questions or concerns while treating your dog, or feel you’re not seeing desired results, we strongly encourage you to contact our expert advisors in our Customer Support team for assistance at contact@CalmerK9.com or toll-free at 866-830-7342.

For best results, follow the Calmer Canine treatment plan, as outlined in the manual, log your treatments on our treatment log and track your dog’s progress with our anxiety progress tracker.

Calmer Canine comes with a money-back guarantee, so that should you determine Calmer Canine isn’t the right solution for your dog,you can return the Calmer Canine device within thirty (30) days from the date of shipment for a full refund.

To receive a refund, the device MUST be returned:

  • In its original packaging,
  • With NO signs of damage or wear and tear,
  • For health reasons, once the vest has come into contact with a dog’s body, we cannot accept it back into our facility, so DO NOT include the vest with your return.

How to Return Calmer Canine

  1. Call or email Customer Support (contact@CalmerK9.com; toll-free in the U.S. 866-830-7342) with your order number and the reason for the return, and to request a shipping label.
  2. We’ll send you a pre-paid shipping label. Return only the device in its original packaging. Due to health considerations, please do not return the vest.

A full refund to the card on file will be processed upon receipt of the returned package. Depending on your bank/card’s own policy, refunds typically take 1 to 2 billing cycles to appear.

Items Purchased from Third Party Retailers

Only devices purchased directly from CalmerK9.com can be returned to Calmer Canine (Assisi Animal Health). If you purchased your Calmer Canine device from a third-party website or retailer, please contact the third-party vendor to process your return.